Not-for-profit organisations provide the basis and infrastructurefor forming social networks that support strong communities. Itrequires more than linking individuals to institutions; it requiresbuilding capacities and relationships among people.FPA India addresses the development needs of employees by-
(a) Providing training opportunities to staff for achieving maximum effectiveness
(b) Ensuring that the staff developsenough capabilities to be able to operate flexibly and respond quickly
(c) Ensure that the best use is made of the naturalabilities and individual skills of all staff members.
Development and training for volunteers and staff members arecontinuous and systematic processes at FPA India, and areaccorded as much priority as activities in the advocacy, servicesand outreach programmes. The aim of the capacity buildingprogrammes conducted by the organisation is to keep the knowledgebase of the staff updated, and to inculcate in every volunteerand employee, the values of professionalism, excellence, motivation,empathy and regard for customer satisfaction.
Information technology has revolutionised how organisations work in the 21st century, bringing speed and efficiency into each process. FPA India has been proactive inusing information technology as a tool and medium to streamline and upgrade every aspect of its functioning, from planning, reporting, and communicating to archiving. At FPA India, IT not only supports the day to day functioning of all44 Branches/ Projects at HQ, but also supports innovations andimprovement for system strengthening.In 2013, technical support was continued being provided to clinicsusing CMIS (clinic management information system) throughremote access. Twenty Branches upgraded their systems andwent online.Furthermore, the Accounting Masters in Tally accountingsoftware system was finalised to suit the specific needs of theorganisation.As a part of systems strengthening, the District Health Information System was introduced in 2015. From 2016, monthly reporting of service statistics was done online/offline in DHIS2. As part of human resource development, 1546 individuals have been trained on ‘Basic Counselling Skills’, ‘Counselling in Trauma, Guilt & Self Esteem’, ‘Family Planning for Civil Society Organisations’, ‘Leadership & Management’ and Sex & Sexuality Counselling, Comprehensive Sexuality Education’, Counselling for Children’ through six training sites and 64 courses from development sector. Participants and facilitators have appreciated courses. Many individuals have attended multiple courses.
DHIS2 Training of Trainers Workshop
As a part of systems strengthening, the District Health Information System was introduced in 2015, a process which began in 2013. The system is designed to capture service statistics on a weekly basis which is based on the quarterly statistical reports in excel. It has a number of user-friendly apps and one of the features is of graphs which can be used for programmatic decision making. In 2016, monthly reporting of service statistics was done online/offline in DHIS2. A workshop was conceived as an outcome of the lessons learnt through the earlier experience and it was felt that Branch Managers should be trained to be able to take this forward at their own branch as well as in other branches. With this aim, Branch Managers and other key persons from 12 branches and 1 project were selected as well as unit heads at Headquarter mainly responsible for service delivery. Through an interactive and hands-on training process, clarifications were made on the definitions of services and data analysis using the graphs app in the DHI system, various inconsistencies in the report were highlighted.
Governance is about ensuring that an association runs effectivelyand follows good practices. The seven key principles of goodgovernance require that the governing body
At FPA India, capacity building is a continuous process at every level. Appropriate skills and knowledge updates are provided, both internally and to external partners in development. Capacity building is an essential component of any organisation for its growth and sustainability, and to remain contemporary in a changing world. It is not just about the capacity of today, it is also about capacity in the future. When capacity building is successful, it strengthens organisational ability to fulfil its mission over time, and enhances capabilities to have a positive impact on lives and communities.
At the community level, front line people such as Link Workers, ASHAs, CBDs/CBPs, PMPs and CBO/NGO representatives are trained in generating awareness and in providing basic services.Capacity building programmes are organised internally for volunteers and staff who are also deputed for building their capacities through externally organised courses/programmes or to participate in seminars/ conferences.
Training on eIMS
A refresher training programme was conducted for 25 HQ staff oneIMS of the IPPF. The Project Information within the eIMS is organisedusing a log frame approach. Financial and programmatic resultsare synthesised up to programme level and are used for the developmentof the next Annual Programme and Budget.