Unified Mechanism for Reporting and Redressal of Complaints and Concerns

FPA India remains committed to addressing and resolving complaints and concerns raised by all its stakeholders, including staff, volunteers, community members, vendors, clients, donors, consultants, government, partner organizations, and others.

Complaint Procedure

Complaints or concerns could be submitted through various channels such as Complaint boxes, post-cards, letters, or emails received at the FPA India Branches/Projects or Head office, Microsoft forms linked to the QR code generated for reporting complaints/concerns; and the official website of FPA India.

The identity of the complainant will be kept confidential as far as possible. It is advisable for the complainant to share their identity so that the complaint can be duly redressed and taken to its logical conclusion.

Complaints submitted through any such channels may be forwarded to complaints@fpaindia.org, housed in the HR Department, FPA India Head Office.

YOU CAN REPORT CONCERNS ABOUT ANY OF THE FOLLOWING ISSUES:

  • Equality, Diversity and Inclusion
  • Financial Wrongdoing
  • Employment and Work-Related Matters
  • Safety and Security
  • Safeguarding
  • Information and Service Provision to Clients

You can access the online Complaints Form here, or you can scan the QR Code

QR Code for Complaints Form

Alternatively, write to us at:

HR Department, FPAI Head Office
Bajaj Bhavan, 1st Floor, Nariman Point,
Mumbai - 400021